Terms of Service - NanbanCRM

Effective Date: December 22, 2025
Version: 1.0

1. Introduction & Acceptance

Welcome to NanbanCRM ("we," "us," "our"), a SaaS CRM platform operated by [Your Company Legal Name], registered in India.

By accessing or using NanbanCRM (the "Service"), you ("User," "you," "your") agree to be bound by these Terms of Service ("Terms"). If you do not agree, you must not use the Service.

Acceptance: By clicking "I Agree," creating an account, or using the Service, you form a legally binding contract with us under the Indian Contract Act, 1872.

2. Definitions

"Service": NanbanCRM platform, including web application, APIs, and related services
"User": Individual or entity using the Service
"Account": Your registered profile on NanbanCRM
"Content": Data, information, and materials uploaded by you
"Subscription": Paid plan for accessing premium features
"GST": Goods and Services Tax as per Indian law
"Personal Data": Information that identifies you as per Information Technology Act, 2000

3. Account Registration & Security

3.1 Eligibility

You must be at least 18 years old
You must provide accurate, complete information
You represent that you have authority to bind your organization (if applicable)
You must be legally capable of entering into binding contracts

3.2 Account Security

You are responsible for maintaining confidentiality of your credentials
You must use a strong, unique password
You must enable two-factor authentication when available
You must notify us immediately of any unauthorized access at support@nanbancrm.com
You are liable for all activities under your account

3.3 Prohibited Actions

Sharing credentials with unauthorized persons
Creating multiple accounts to abuse free trials or promotions
Using false identity, impersonation, or misleading information
Allowing minors to use your account
Transferring your account without our written consent

4. Acceptable Use Policy

You agree NOT to use the Service to:

Legal Compliance:

Violate any Indian laws, regulations, or court orders
Violate Information Technology Act, 2000 or related rules
Engage in activities that constitute criminal offenses

Security & Integrity:

Upload malicious code, viruses, worms, or harmful content
Attempt to breach security measures or access others' data
Interfere with or disrupt the Service or servers
Probe, scan, or test vulnerabilities without authorization
Reverse engineer, decompile, or extract source code

Prohibited Activities:

Send spam, unsolicited communications, or bulk messages
Engage in fraud, phishing, or deceptive practices
Harass, abuse, or harm other users
Infringe intellectual property rights
Resell or redistribute the Service without authorization
Scrape or harvest data using automated means
Use the Service for cryptocurrency mining
Store or transmit illegal, obscene, or defamatory content

Violation Consequences:

Immediate account suspension or termination
No refund of fees paid
Legal action if required
Reporting to law enforcement authorities

5. Subscription & Payments

5.1 Pricing

All prices are in Indian Rupees (INR)
Prices are exclusive of GST (18% applicable as per Indian law)
We reserve the right to change pricing with 30 days advance notice
Price changes do not affect existing subscription periods

5.2 Payment Terms

Payments processed securely via Razorpay (PCI-DSS compliant)
Subscriptions auto-renew unless cancelled before renewal date
You authorize us to charge your payment method automatically
Failed payments may result in service suspension after grace period
You are responsible for all applicable taxes except our income tax

5.3 GST Compliance

GST (18%) will be charged as per Indian GST law
Valid GST-compliant invoices provided for all transactions
You must provide accurate GSTIN if claiming input tax credit
Invoices available in your account dashboard
We are registered under GST and comply with all filing requirements

5.4 Payment Disputes

Notify us within 30 days of any billing errors
We will investigate and resolve disputes promptly
Disputed amounts remain due until resolved

6. Refund & Cancellation Policy

6.1 Cancellation

You may cancel your subscription anytime from account settings
Cancellation takes effect at the end of current billing period
You retain access until the end of paid period
No charges will be made after cancellation
You may reactivate at any time

6.2 Refunds

7-day money-back guarantee for first-time paid subscribers
Refund requests must be submitted via support@nanbancrm.com
Refunds processed within 7-10 business days to original payment method
No partial refunds for unused time in billing period
Refunds subject to deduction of payment gateway charges (if applicable)

6.3 No Refund Conditions

Violation of Terms of Service
Abuse of refund policy (multiple refund requests)
After 7-day guarantee period expires
For add-on services or one-time purchases

6.4 Service Credits

In case of extended downtime, we may provide service credits
Credits applied to future billing, not cash refunds
Credits valid for 12 months from issuance

7. Intellectual Property Rights

7.1 Our Rights

NanbanCRM, logo, trademarks, and branding are our exclusive property
All software, code, design, and documentation are protected by copyright
You receive a limited, non-exclusive, non-transferable license to use the Service
License is revocable and terminates upon account termination
No rights are transferred except as explicitly stated in these Terms

7.2 Your Content

You retain full ownership of all content you upload ("Your Content")
You grant us a worldwide, non-exclusive license to:
- Store, process, and display Your Content
- Perform backups and ensure service functionality
- Comply with legal obligations
This license terminates when you delete content or close your account

7.3 Your Responsibilities

You represent that you own or have rights to all uploaded content
You will not upload content that infringes third-party rights
You indemnify us against claims arising from Your Content
We may remove content that violates these Terms

7.4 Feedback

Any feedback, suggestions, or ideas you provide become our property
We may use feedback without compensation or attribution
You waive any rights to feedback provided

8. Data & Privacy

8.1 Data Protection

We comply with Information Technology Act, 2000 and IT Rules, 2011
Your data is stored securely on Supabase (ISO 27001, SOC 2 certified)
We implement industry-standard security measures:
- Encryption in transit (TLS/SSL)
- Encryption at rest
- Regular security audits
- Access controls and authentication

8.2 Data Usage

We use your data only to provide and improve the Service
We do not sell your personal data to third parties
We may share data with service providers (hosting, payment processing)
We may disclose data if required by law or court order

8.3 Data Retention

We retain your data while your account is active
After account deletion, data is retained for 30 days (recovery period)
Backups may retain data for up to 90 days
Legal or compliance requirements may extend retention

8.4 Your Rights

Access your data anytime from your account
Export your data in standard formats
Request data deletion (subject to legal obligations)
Opt-out of marketing communications

8.5 Privacy Policy

Our detailed Privacy Policy governs data collection and use
By using the Service, you consent to our Privacy Policy
Available at: [Your Domain]/privacy

8.6 Data Breach Notification

We will notify you of any data breach as required by law
Notification within 72 hours of becoming aware of breach

9. Limitation of Liability

9.1 Service Availability

We strive for 99.9% uptime but do not guarantee uninterrupted service
Scheduled maintenance will be notified in advance when possible
We are not liable for service interruptions, downtime, or data loss
You are responsible for maintaining your own backups

9.2 Liability Cap

Our total liability is limited to the fees you paid in the last 12 months
Maximum liability shall not exceed ₹1,00,000 (One Lakh Rupees)
We are not liable for:
- Indirect, incidental, or consequential damages
- Lost profits, revenue, or business opportunities
- Loss of data or business interruption
- Third-party claims
- Force majeure events

9.3 Disclaimer of Warranties

Service provided "AS IS" and "AS AVAILABLE" without warranties
We disclaim all warranties, express or implied, including:
- Merchantability
- Fitness for particular purpose
- Non-infringement
- Accuracy or reliability
We do not guarantee error-free or secure operation
You use the Service at your own risk

9.4 Limitations Apply

These limitations apply to the fullest extent permitted by Indian law
Some jurisdictions do not allow limitation of liability
In such cases, liability limited to minimum required by law

10. Indemnification

You agree to indemnify, defend, and hold harmless NanbanCRM, its officers, directors, employees, agents, and affiliates from and against any and all claims, liabilities, damages, losses, costs, expenses (including reasonable attorneys' fees) arising from or related to:

Your violation of these Terms of Service
Your violation of any law, regulation, or third-party rights
Your Content or use of the Service
Your negligence or willful misconduct
Claims arising from your account activity
Unauthorized use of your account due to your failure to secure credentials
Your breach of any representation or warranty

Defense: We reserve the right to assume exclusive defense and control of any matter subject to indemnification, at your expense.

Cooperation: You will cooperate fully with us in the defense of any claim.

Survival: This indemnification obligation survives termination of these Terms.

11. Termination

11.1 Termination by You

You may terminate by cancelling your subscription from account settings
You may request account deletion via support@nanbancrm.com
Termination does not relieve you of payment obligations incurred

11.2 Termination by Us

We may terminate immediately for:
- Material breach of these Terms
- Violation of Acceptable Use Policy
- Fraudulent or illegal activity
- Non-payment after grace period
We may terminate with 30 days notice for:
- Discontinuation of Service
- Business reasons
- Repeated minor violations

11.3 Suspension

We may suspend access without notice for:
- Security threats
- Suspected Terms violation
- Investigation of complaints
- Legal or regulatory requirements
Suspension does not waive termination rights

11.4 Effect of Termination

Immediate revocation of access to Service
Your data may be deleted after 30-day grace period
Outstanding fees remain due and payable
Provisions that should survive termination remain in effect:
- Intellectual Property
- Indemnification
- Limitation of Liability
- Dispute Resolution

11.5 Data Export

You may export your data before termination
After 30 days, we have no obligation to retain or provide data

12. Dispute Resolution

12.1 Governing Law

These Terms are governed by the laws of India
Jurisdiction: Courts of [Your City], India
You consent to personal jurisdiction in [Your City]

12.2 Arbitration

Any dispute, controversy, or claim arising from these Terms shall be resolved by arbitration
Arbitration conducted under Arbitration and Conciliation Act, 1996
Arbitration will be conducted in English language
Venue: [Your City], India
Single arbitrator appointed by mutual agreement
If no agreement, arbitrator appointed as per Act provisions
Arbitrator's decision is final and binding
Each party bears its own costs unless arbitrator decides otherwise

12.3 Exceptions to Arbitration

We may seek injunctive relief in court for:
- Intellectual property violations
- Unauthorized access or security breaches
- Urgent matters requiring immediate relief
Small claims court available for disputes under ₹20,00,000

12.4 Class Action Waiver

You agree to resolve disputes individually, not as class action
No consolidation of claims without written consent

12.5 Informal Resolution

Before arbitration, parties will attempt good-faith negotiation for 30 days
Notice of dispute sent to legal@nanbancrm.com

13. General Provisions

13.1 Changes to Terms

We may update these Terms at any time
Material changes will be notified via email and in-app notification
Continued use after changes constitutes acceptance
Material changes may require explicit re-acceptance
Previous versions available upon request

13.2 Severability

If any provision is found invalid or unenforceable, it will be modified to the minimum extent necessary
Other provisions remain in full force and effect
Invalid provisions do not affect validity of entire Terms

13.3 Entire Agreement

These Terms constitute the entire agreement between you and us
Supersedes all prior agreements, understandings, and communications
No oral modifications are valid

13.4 Assignment

You may not assign or transfer these Terms without our written consent
We may assign these Terms to affiliates or in connection with merger, acquisition, or sale
Assignment does not relieve us of obligations

13.5 Waiver

Our failure to enforce any right does not waive that right
Waiver of one breach does not waive subsequent breaches
Waivers must be in writing

13.6 Force Majeure

We are not liable for delays or failures due to circumstances beyond our control:
- Natural disasters, pandemics, wars
- Government actions, strikes, riots
- Internet or telecommunications failures
- Acts of terrorism or civil unrest

13.7 Notices

Legal notices sent to legal@nanbancrm.com
We will send notices to your registered email
Notices deemed received 24 hours after sending

13.8 Relationship

No partnership, joint venture, or employment relationship created
You are an independent user of the Service

13.9 Export Compliance

You will comply with all applicable export and import laws
You represent you are not in a restricted country or on restricted party list

13.10 Contact Information

Email: legal@nanbancrm.com
Support: support@nanbancrm.com
Address: [Your Registered Office Address]

Last Updated: December 22, 2025
Version: 1.0

By using NanbanCRM, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.